Tech spend is up, yet economic margins remain thin. Discover why modern tools fail to deliver results without a process-first operating model.
After years of planning and major investment, a new technology platform goes live. The expectation is that performance is about to get much better.
Months pass, and the day-to-day experience hasn’t changed. Partners are still piecing together data manually. Finance is still working around the system. The tools are modern, but the outcomes are not.
Despite legal tech contributing significantly to the global economy, commercial performance has not kept pace.
This investigates why firms modernise their systems while leaving their underlying processes, behaviours, and decision-making structures largely the same, and how to fix it.
Both, but with an emphasis on process. This shows why technology alone rarely delivers performance gains and explains how operating models, behaviours, and ownership structures determine whether systems actually create value.
Yes. In many cases, the performance paradox becomes most visible after a major system upgrade. The guide helps firms understand why expected benefits haven’t materialised and what needs to change to get value from existing platforms.
The guide uses real examples showing improvements in working capital, debtor days, billing speed, onboarding times, and resource efficiency, achieved through process redesign rather than new technology.
The firms that thrive will be those that treat technology as part of a broader operating model, not as the solution in its own right. This white paper shows exactly how to bridge the gap between tech investment and performance.
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